Love｜多元空間介紹
- 空間人數上限：3人
- 適合活動：遠距工作、會議、面試、洽談
- 雖為獨立空間，為避免影響到其他使用空間的品質體驗，請留意音量。
- 公共區域避免交談，如需交談請降低音量。
- 付款完成後，系統會自動寄送門鎖密碼到您的註冊信箱（請同時查收「預約成功通知信」）。
(小提醒：若未收到信件，請檢查「垃圾郵件」分類或聯繫官方客服。)
- 預訂時間限制： 最快可預訂 1 小時後 的時段。
(例如：現在時間為 14:00，您最早可預約 15:00 開始的場次。)
- 進場時間： 於預約時段前 5 分鐘起，即可輸入密碼進場。
Love Space – Multi-purpose Room
Capacity: Up to 3 people
Great for: Remote work, focused meetings, interviews, or professional consultations.
Space Guidelines:
- Keep it Down: While this is a private room, it’s not completely soundproof. Please keep your volume at a reasonable level to ensure a great experience for everyone in the hub.
- Quiet Zone: To maintain a peaceful environment, please avoid chatting in the common areas. If you need to talk, kindly keep your voice down.
- Upon successful payment, the system will automatically send your access code to your registered email (included in your “Booking Confirmation”).
(Tip: If you don’t see it in your inbox, please check your Spam folder or contact our customer service.)
- The earliest available slot for booking is 1 hour from the current time.
(Example: If it is currently 2:00 PM, the earliest session you can reserve starts at 3:00 PM.)
- Early Access: You may enter the space using your code starting 5 minutes before your scheduled session.
預約取消與更改
- 如需取消或更改預約，請於預約開始時間 72 小時前聯繫客服提出申請。符合取消條件者，我們將依原付款方式協助辦理退款；如使用預付方案時數完成預約，則退回該筆預約所使用之方案時數。
※ 距預約開始時間不足 72 小時提出者，恕無法協助取消、退款、更改預約或退回預付方案時數。
退款方式
退款原則上將依原付款方式辦理。
1. 綠界支付（信用卡／ATM 虛擬帳號／超商代碼）
如原訂單透過綠界科技完成付款，退款將依綠界科技之退款流程辦理。若退款流程需要提供銀行帳戶或其他相關資訊，請依客服通知提供。實際退款方式及入帳時間，依綠界科技及相關金融機構之作業流程為準。
2. LINE Pay 付款
如原訂單使用 LINE Pay 完成付款，退款將依原 LINE Pay 交易之退款流程辦理。實際退款入帳時間依 LINE Pay、原付款工具及相關金融機構之作業流程為準。
天候與營運調整
如因颱風、天然災害或其他重大天候因素影響營運，請以 Here Hub 官方社群平台發布之最新營運公告為準。
- Here Hub 所在地停止上班上課
如台北市或新北市政府任一宣布停止上班、停止上課，且 Here Hub 因應公告停止當日營運，我們將主動通知受影響之預約客人，並協助免費更改預約時間，或取消預約並辦理退款／退回預付方案時數。
- 外縣市客人因官方公告或交通停駛無法前往
如預約者所在地因政府正式公告停止上班、停止上課，或原定搭乘之台鐵、高鐵、客運等大眾運輸工具因天候因素，經營運單位正式公告停駛或停班，致確實無法前往 Here Hub，可提供相關官方公告或證明聯繫客服。經確認後，可協助該筆預約免費更改預約時間一次。此類情況原則上不提供取消退款；完成改期後，亦不得再次以相同原因申請免費更改。
- Here Hub 正常營運之情況
若政府未公告停止上班、停止上課，相關大眾運輸亦維持正常營運，且 Here Hub 當日正常開放，則原訂之 72 小時取消、更改及退款規範仍正常適用。因個人行程、交通安排、個人對天候狀況之評估或其他個人因素無法前往者，不另列為免費取消、退款或改期之例外。
更換預約空間
- 如需更換錄音室或其他預約空間，請私訊 官方 LINE，並提供原預約資訊及欲更換的空間。
- 客服將先協助確認欲更換空間之預約狀況。因不同空間可能有價格差異，如確認可以更換，原則上將協助您取消原訂單並辦理退款，再請您重新下單預約新的空間。
- 原訂單之退款方式及實際入帳時間，依原付款方式、金流平台及相關金融機構之作業流程為準。
- 更換預約空間仍須符合上述 72 小時前提出之更改規範；距原預約開始時間不足 72 小時者，恕無法以更換空間方式取消或重新建立訂單。
預約須知
Here Hub 保留依實際營運需求調整及修改本預約須知之權利。透過 Here Hub 預約系統完成預約，即表示您已閱讀、理解並同意本頁所載之預約、取消、更改、退款及其他相關規範。
English Version
Booking Changes & Cancellations
If you need to cancel or reschedule your booking, please contact our customer service team at least 72 hours before the scheduled start time. For eligible cancellations, refunds will be processed according to the original payment method. If the booking was made using prepaid package hours, the hours used for that booking will be returned to your package.
Requests submitted less than 72 hours before the scheduled start time are not eligible for cancellation, refund, rescheduling, or the return of prepaid package hours.
Refund Methods
Refunds will generally be processed through the original payment method.
ECPay Payments (Credit Card / ATM Virtual Account / Convenience Store Code)
If the original payment was made through ECPay, the refund will be processed according to ECPay’s applicable refund procedures. If bank account details or other information are required to complete the refund, please provide the requested information according to our customer service instructions. The actual refund method and processing time are subject to ECPay and the relevant financial institution.
LINE Pay Payments
If the original payment was made through LINE Pay, the refund will be processed through the original LINE Pay transaction. The actual processing time may vary depending on LINE Pay, the original payment method, and the relevant financial institution.
Severe Weather, Government Closures & Transportation Disruptions
In the event of a typhoon, natural disaster, or other severe weather conditions that may affect operations, please refer to the latest operational announcements published on Here Hub’s official social media channels.
Government Closure Affecting Here Hub
If either the Taipei City Government or New Taipei City Government officially announces a suspension of work or classes, and Here Hub suspends operations accordingly, affected guests will be notified and may either reschedule their booking free of charge or cancel the booking and receive a refund or have the applicable prepaid package hours returned.
Guests Traveling from Other Cities or Counties
If the local government at the guest’s place of departure officially announces a suspension of work or classes, or if the guest’s scheduled train, high-speed rail, intercity bus, or other major public transportation service is officially suspended by the operator due to severe weather, making it impossible to travel to Here Hub, the guest may contact our customer service team and provide the relevant official announcement or supporting information. Once confirmed, we may provide one complimentary rescheduling of the affected booking. In such cases, cancellations and refunds are generally not provided. Once rescheduled, the booking may not be rescheduled again free of charge for the same reason.
When Here Hub Remains Open
If there is no official government closure or transportation suspension and Here Hub remains open as scheduled, the standard 72-hour cancellation, refund, and rescheduling policy will continue to apply. Personal travel arrangements, individual assessments of weather conditions, or other personal circumstances do not qualify for complimentary cancellation, refund, or rescheduling.
Switching Rooms
If you would like to switch to a different recording room or space, please contact us via our official LINE and provide your current booking details and preferred room. Our customer service team will first check the availability of the requested space. As rental rates may vary between rooms, if the change can be accommodated, we will generally cancel and refund the original booking and ask you to place a new booking for the preferred space. The refund method and actual processing time for the original booking are subject to the original payment method, payment platform, and relevant financial institution.
Room change requests must also be submitted at least 72 hours before the original scheduled start time. Requests made less than 72 hours before the booking are not eligible for cancellation or rebooking through a room change request.
Booking Terms
Here Hub reserves the right to revise or update these booking terms based on operational requirements. By completing a reservation through the Here Hub booking system, you acknowledge that you have read, understood, and agreed to the booking, cancellation, rescheduling, refund, and other related policies stated on this page.
🚫 使用規範提醒
・飲品請遠離空間設備與線材，以避免潑灑或絆倒。
・所有器材皆為 Here Hub 所有，請勿擅自拆解、改裝、攜出或用於轉租、轉售用途。
・請配合空間使用規定，若有違規情形，Here Hub 保留限制使用權利。
🚫 Usage Guidelines
-
Keep Drinks Clear: To prevent spills or tripping hazards, please keep all beverages away from equipment and cables.
-
Property Notice: All equipment belongs to Here Hub. Unauthorized disassembly, modification, removal, or use for sub-leasing or reselling is strictly prohibited.
-
Compliance: Please follow all space policies. Here Hub reserves the right to restrict or terminate access in the event of any rule violations.
預約取消與更改
- 如需取消或更改預約，請於預約開始時間 72 小時前聯繫客服提出申請。符合取消條件者，我們將依原付款方式協助辦理退款；如使用預付方案時數完成預約，則退回該筆預約所使用之方案時數。
※ 距預約開始時間不足 72 小時提出者，恕無法協助取消、退款、更改預約或退回預付方案時數。
退款方式
退款原則上將依原付款方式辦理。
1. 綠界支付（信用卡／ATM 虛擬帳號／超商代碼）
如原訂單透過綠界科技完成付款，退款將依綠界科技之退款流程辦理。若退款流程需要提供銀行帳戶或其他相關資訊，請依客服通知提供。實際退款方式及入帳時間，依綠界科技及相關金融機構之作業流程為準。
2. LINE Pay 付款
如原訂單使用 LINE Pay 完成付款，退款將依原 LINE Pay 交易之退款流程辦理。實際退款入帳時間依 LINE Pay、原付款工具及相關金融機構之作業流程為準。
天候與營運調整
如因颱風、天然災害或其他重大天候因素影響營運，請以 Here Hub 官方社群平台發布之最新營運公告為準。
- Here Hub 所在地停止上班上課
如台北市或新北市政府任一宣布停止上班、停止上課，且 Here Hub 因應公告停止當日營運，我們將主動通知受影響之預約客人，並協助免費更改預約時間，或取消預約並辦理退款／退回預付方案時數。
- 外縣市客人因官方公告或交通停駛無法前往
如預約者所在地因政府正式公告停止上班、停止上課，或原定搭乘之台鐵、高鐵、客運等大眾運輸工具因天候因素，經營運單位正式公告停駛或停班，致確實無法前往 Here Hub，可提供相關官方公告或證明聯繫客服。經確認後，可協助該筆預約免費更改預約時間一次。此類情況原則上不提供取消退款；完成改期後，亦不得再次以相同原因申請免費更改。
- Here Hub 正常營運之情況
若政府未公告停止上班、停止上課，相關大眾運輸亦維持正常營運，且 Here Hub 當日正常開放，則原訂之 72 小時取消、更改及退款規範仍正常適用。因個人行程、交通安排、個人對天候狀況之評估或其他個人因素無法前往者，不另列為免費取消、退款或改期之例外。
更換預約空間
- 如需更換錄音室或其他預約空間，請私訊 官方 LINE，並提供原預約資訊及欲更換的空間。
- 客服將先協助確認欲更換空間之預約狀況。因不同空間可能有價格差異，如確認可以更換，原則上將協助您取消原訂單並辦理退款，再請您重新下單預約新的空間。
- 原訂單之退款方式及實際入帳時間，依原付款方式、金流平台及相關金融機構之作業流程為準。
- 更換預約空間仍須符合上述 72 小時前提出之更改規範；距原預約開始時間不足 72 小時者，恕無法以更換空間方式取消或重新建立訂單。
預約須知
Here Hub 保留依實際營運需求調整及修改本預約須知之權利。透過 Here Hub 預約系統完成預約，即表示您已閱讀、理解並同意本頁所載之預約、取消、更改、退款及其他相關規範。
Booking Cancellations & Changes
- If you need to cancel or change your booking, please contact our customer service team at least 72 hours before the scheduled start time. For eligible cancellations, refunds will be processed according to the original payment method. If the booking was made using prepaid package hours, the hours used for that booking will be returned to your package.
※ Requests submitted less than 72 hours before the scheduled start time are not eligible for cancellation, refund, booking changes, or the return of prepaid package hours.
Refund Methods
Refunds will generally be processed according to the original payment method.
1. ECPay (Credit Card / ATM Virtual Account / Convenience Store Code)
If the original payment was made through ECPay, the refund will be processed according to ECPay’s refund procedures. If bank account details or other information are required, please provide the requested information according to our customer service instructions. The actual refund method and processing time are subject to ECPay and the relevant financial institutions.
2. LINE Pay
If the original payment was made through LINE Pay, the refund will be processed through the original LINE Pay transaction. The actual processing time may vary depending on LINE Pay, the original payment method, and the relevant financial institutions.
Weather & Operational Adjustments
In the event that a typhoon, natural disaster, or other severe weather conditions affect operations, please refer to the latest operational announcements published on Here Hub’s official social media channels.
- Government Closure Affecting Here Hub
If either the Taipei City Government or New Taipei City Government officially announces a suspension of work or classes, and Here Hub suspends operations accordingly, we will proactively notify affected guests. Guests may either reschedule their booking free of charge or cancel the booking and receive a refund / have the applicable prepaid package hours returned.
- Guests Traveling from Other Cities or Counties
If the local government at the guest’s place of departure officially announces a suspension of work or classes, or if the guest’s originally scheduled Taiwan Railways, Taiwan High Speed Rail, intercity bus, or other public transportation service is officially suspended by the operator due to severe weather, making it impossible to travel to Here Hub, the guest may contact customer service and provide the relevant official announcement or supporting documentation. Once confirmed, we will assist with one complimentary rescheduling of the affected booking. In such cases, cancellations and refunds are generally not provided. Once the booking has been rescheduled, the same reason may not be used to request another complimentary change.
- When Here Hub Remains Open
If there is no official government suspension of work or classes, relevant public transportation services continue to operate normally, and Here Hub remains open as scheduled, the standard 72-hour cancellation, change, and refund policy will continue to apply. Personal schedules, travel arrangements, individual assessments of weather conditions, or other personal circumstances are not considered exceptions for complimentary cancellation, refund, or rescheduling.
Changing Your Reserved Space
- If you would like to switch to a different recording room or other space, please contact our official LINE and provide your original booking details and the space you would like to change to.
- Our customer service team will first check the availability of the requested space. As rental rates may vary between spaces, if the change can be accommodated, we will generally assist with cancelling and refunding the original booking, after which you will need to place a new booking for the preferred space.
- The refund method and actual processing time for the original booking are subject to the original payment method, payment platform, and relevant financial institutions.
- Requests to change the reserved space must also be submitted at least 72 hours before the original scheduled start time. Requests made less than 72 hours before the booking are not eligible for cancellation or rebooking through a room change request.
Booking Terms
Here Hub reserves the right to revise or update these booking terms based on actual operational needs. By completing a reservation through the Here Hub booking system, you acknowledge that you have read, understood, and agreed to the booking, cancellation, change, refund, and other related policies stated on this page.
