Open｜多元空間介紹
- 空間人數上限：6人
- 適合活動：遠距工作、會議、面試、洽談、朋友聚會、讀本
- 設備資訊如下：
．Xiaomi 智慧顯示器 A Pro 43 型 （HDMI投影線，需自備HDMI連接電腦的合適轉接頭）
- 空調溫度可自行調整、電視如使用Youtube等其他軟體，使用完畢記得調回原始設定及將帳號登出。
- 雖為獨立空間，為避免影響到其他使用空間的品質體驗，請留意音量。
- 公共區域避免交談，如需交談請降低音量。
- 付款完成後，系統會自動寄送門鎖密碼到您的註冊信箱（請同時查收「預約成功通知信」）。
(小提醒：若未收到信件，請檢查「垃圾郵件」分類或聯繫官方客服。)
- 預訂時間限制： 最快可預訂 1 小時後 的時段。
(例如：現在時間為 14:00，您最早可預約 15:00 開始的場次。)
- 進場時間： 於預約時段前 5 分鐘起，即可輸入密碼進場。
Open Space – Multi-purpose Room
Capacity: Up to 6 people
Great for: Remote work, meetings, interviews, business catch-ups, social gatherings, or script reading.
Amenities & Features:
- Xiaomi Smart Display (A Pro 43”) HDMI Cable provided. Please bring your own adapter if your laptop requires one.
- Feel free to use the TV for YouTube or other apps. Please remember to log out of your accounts and reset the display to its original settings before you leave.
- Climate Control: The AC temperature is fully adjustable for your comfort.
Space Guidelines:
- Keep it Down: While this is a private room, it’s not completely soundproof. Please keep your volume at a reasonable level to ensure a great experience for everyone in the hub.
- Quiet Zone: To maintain a peaceful environment, please avoid chatting in the common areas. If you need to talk, kindly keep your voice down.
- Upon successful payment, the system will automatically send your access code to your registered email (included in your “Booking Confirmation”).
(Tip: If you don’t see it in your inbox, please check your Spam folder or contact our customer service.)
- The earliest available slot for booking is 1 hour from the current time.
(Example: If it is currently 2:00 PM, the earliest session you can reserve starts at 3:00 PM.)
- Early Access: You may enter the space using your code starting 5 minutes before your scheduled session.
公共空間勿擺放個人物品，如東西較多，租借的空間內放不下，需要租借其他空間擺放。
👟 空間使用小規則
・進入空間需更換拖鞋
・空間內可飲食，使用完畢請將餐盒、飲料整理分類(廚餘雜物請勿倒入洗手台)
🔇請共同維持安靜整潔環境
・走廊與公共區域請避免高聲談話，保持合理音量，以免影響其他使用者的錄音/使用空間品質。
・使用後請協助場地復原，垃圾請分類(一般垃圾、寶特瓶、紙類、玻璃罐)丟至茶水間垃圾桶，共同維護整潔，但若使用過後環境過於髒亂、造成設備毀損、違反使用規定，將視情況收取清潔費及維護費。(嚴禁攜帶家用垃圾到空間處理)
🧼 空間維護提醒
・多元空間未禁止飲食，如打翻或未場復清潔，將收取 新台幣 4,500 元不等的清潔整理費。
🔧 設備損壞與賠償說明
如有設備毀損或違反使用規範，需依照原廠牌、相同規格或等同功能新品進行賠償，或依原購買金額照價賠償。
🕐 時間使用規則
・若需延長使用時間，請在原結束時間 30 分鐘前洽詢官方LINE客服人員，將視現場狀況彈性調整。
・若超過預約時間 5 分鐘以上，將收取該時段 30 分鐘的逾時費，並需立即歸還設備及離場。
・如該時段後有空檔，可現場加時租借（最低以半小時計、原價計費）。
🚫 以下行為嚴禁進行，請務必遵守：
・點燃明火、吸菸或使用毒品
・性行為、賭博，或其他違反法令與公共秩序之行為
・攜帶寵物（導盲犬除外）
・插座僅限使用於錄音設備、手機、平板與筆電充電，嚴禁接用高功率或非錄音相關之電器（如吹風機、電暖器、220V設備等），以避免跳電或設備損壞等風險
・嚴禁張貼任何文宣或宣傳品於牆面上，以避免牆面掉漆及錄音室吸隔音棉受損
Common Area Policy
Please keep your personal belongings within your rented room. If you have extra items that won’t fit, please contact us to rent an additional storage space.
👟 Space Etiquette
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Slippers Only: Please switch to the provided slippers before entering the rooms.
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Food & Drinks: You are welcome to eat and drink inside the rooms. After finishing, please organize and sort your containers and leftovers. (Note: Please do not pour food waste or debris into the sinks.)
🔇 Keep it Quiet & Clean
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Volume Control: Please avoid loud conversations in hallways and common areas to ensure a high-quality environment for others who might be recording or working.
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Tidy Up: Kindly restore the room to its original state after use.
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Waste Disposal: Sort your trash (General, Plastic, Paper, Glass) and dispose of it in the pantry bins.
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Important: Do not bring household trash to the hub. An additional cleaning fee will be charged if the room is left in poor condition or if rules are violated.
🧼 Maintenance & Cleaning Fees
🔧 Equipment & Damages
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In the event of equipment damage or rule violations, the user is responsible for compensation based on the original brand/specs, a new replacement of equal function, or the original purchase price.
🕐 Timing & Extensions
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Need more time? Please check with our LINE customer service 30 minutes before your session ends. Extensions are subject to room availability.
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Overtime: A 30-minute overtime fee will be charged if you exceed your booking by 5 minutes or more, and the room must be vacated immediately.
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On-site Extensions: If the next slot is available, you can extend your stay (minimum 30 minutes, charged at standard rates).
🚫 Prohibited Activities
To ensure everyone’s safety and comfort, the following are strictly forbidden:
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No Smoking or Open Flames: This includes the use of illegal substances.
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Conduct: No gambling, sexual activity, or any behavior that violates public order or the law.
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No Pets: Except for registered service animals (guide dogs).
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Power Usage: Outlets are for recording gear, phones, tablets, and laptops only. High-power appliances (hairdryers, heaters, 220V devices, etc.) are strictly prohibited to avoid power surges.
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Wall Care: Do not stick posters or promotional materials on the walls to prevent damage to the paint and acoustic foam.
🎙 使用前確認與保管責任
・電視開機顯示會需要等待幾秒，如有問題請盡快聯繫工作人員。
・使用期間請善盡保管責任，若有器材損壞或遺失，可能需負擔相關費用。
🚫 使用規範提醒
・飲品請遠離空間設備與線材，以避免潑灑或絆倒。
・所有器材皆為 Here Hub 所有，請勿擅自拆解、改裝、攜出或用於轉租、轉售用途。
・請配合空間使用規定，若有違規情形，Here Hub 保留限制使用權利。
🎙 Pre-use Check & Responsibility
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Display Setup: Please note that the TV may take a few seconds to power on. If you encounter any technical issues, please contact our staff immediately.
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Equipment Care: You are responsible for all equipment during your booking. In the event of damage or loss, repair or replacement fees may apply.
🚫 Usage Guidelines
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Keep Drinks Clear: To prevent spills or tripping hazards, please keep all beverages away from equipment and cables.
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Property Notice: All equipment is the property of Here Hub. Unauthorized disassembly, modification, removal, or use for sub-leasing/reselling is strictly prohibited.
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Compliance: Please follow all space guidelines. Here Hub reserves the right to restrict access or terminate use in the event of any policy violations.
預約取消與更改
- 如需取消或更改預約，請於預約開始時間 72 小時前聯繫客服提出申請。符合取消條件者，我們將依原付款方式協助辦理退款；如使用預付方案時數完成預約，則退回該筆預約所使用之方案時數。
※ 距預約開始時間不足 72 小時提出者，恕無法協助取消、退款、更改預約或退回預付方案時數。
退款方式
退款原則上將依原付款方式辦理。
1. 綠界支付（信用卡／ATM 虛擬帳號／超商代碼）
如原訂單透過綠界科技完成付款，退款將依綠界科技之退款流程辦理。若退款流程需要提供銀行帳戶或其他相關資訊，請依客服通知提供。實際退款方式及入帳時間，依綠界科技及相關金融機構之作業流程為準。
2. LINE Pay 付款
如原訂單使用 LINE Pay 完成付款，退款將依原 LINE Pay 交易之退款流程辦理。實際退款入帳時間依 LINE Pay、原付款工具及相關金融機構之作業流程為準。
天候與營運調整
如因颱風、天然災害或其他重大天候因素影響營運，請以 Here Hub 官方社群平台發布之最新營運公告為準。
- Here Hub 所在地停止上班上課
如台北市或新北市政府任一宣布停止上班、停止上課，且 Here Hub 因應公告停止當日營運，我們將主動通知受影響之預約客人，並協助免費更改預約時間，或取消預約並辦理退款／退回預付方案時數。
- 外縣市客人因官方公告或交通停駛無法前往
如預約者所在地因政府正式公告停止上班、停止上課，或原定搭乘之台鐵、高鐵、客運等大眾運輸工具因天候因素，經營運單位正式公告停駛或停班，致確實無法前往 Here Hub，可提供相關官方公告或證明聯繫客服。經確認後，可協助該筆預約免費更改預約時間一次。此類情況原則上不提供取消退款；完成改期後，亦不得再次以相同原因申請免費更改。
- Here Hub 正常營運之情況
若政府未公告停止上班、停止上課，相關大眾運輸亦維持正常營運，且 Here Hub 當日正常開放，則原訂之 72 小時取消、更改及退款規範仍正常適用。因個人行程、交通安排、個人對天候狀況之評估或其他個人因素無法前往者，不另列為免費取消、退款或改期之例外。
更換預約空間
- 如需更換錄音室或其他預約空間，請私訊 官方 LINE，並提供原預約資訊及欲更換的空間。
- 客服將先協助確認欲更換空間之預約狀況。因不同空間可能有價格差異，如確認可以更換，原則上將協助您取消原訂單並辦理退款，再請您重新下單預約新的空間。
- 原訂單之退款方式及實際入帳時間，依原付款方式、金流平台及相關金融機構之作業流程為準。
- 更換預約空間仍須符合上述 72 小時前提出之更改規範；距原預約開始時間不足 72 小時者，恕無法以更換空間方式取消或重新建立訂單。
預約須知
Here Hub 保留依實際營運需求調整及修改本預約須知之權利。透過 Here Hub 預約系統完成預約，即表示您已閱讀、理解並同意本頁所載之預約、取消、更改、退款及其他相關規範。
Booking Cancellations & Changes
- If you need to cancel or change your booking, please contact our customer service team at least 72 hours before the scheduled start time. For eligible cancellations, refunds will be processed according to the original payment method. If the booking was made using prepaid package hours, the hours used for that booking will be returned to your package.
※ Requests submitted less than 72 hours before the scheduled start time are not eligible for cancellation, refund, booking changes, or the return of prepaid package hours.
Refund Methods
Refunds will generally be processed according to the original payment method.
1. ECPay (Credit Card / ATM Virtual Account / Convenience Store Code)
If the original payment was made through ECPay, the refund will be processed according to ECPay’s refund procedures. If bank account details or other information are required, please provide the requested information according to our customer service instructions. The actual refund method and processing time are subject to ECPay and the relevant financial institutions.
2. LINE Pay
If the original payment was made through LINE Pay, the refund will be processed through the original LINE Pay transaction. The actual processing time may vary depending on LINE Pay, the original payment method, and the relevant financial institutions.
Weather & Operational Adjustments
In the event that a typhoon, natural disaster, or other severe weather conditions affect operations, please refer to the latest operational announcements published on Here Hub’s official social media channels.
- Government Closure Affecting Here Hub
If either the Taipei City Government or New Taipei City Government officially announces a suspension of work or classes, and Here Hub suspends operations accordingly, we will proactively notify affected guests. Guests may either reschedule their booking free of charge or cancel the booking and receive a refund / have the applicable prepaid package hours returned.
- Guests Traveling from Other Cities or Counties
If the local government at the guest’s place of departure officially announces a suspension of work or classes, or if the guest’s originally scheduled Taiwan Railways, Taiwan High Speed Rail, intercity bus, or other public transportation service is officially suspended by the operator due to severe weather, making it impossible to travel to Here Hub, the guest may contact customer service and provide the relevant official announcement or supporting documentation. Once confirmed, we will assist with one complimentary rescheduling of the affected booking. In such cases, cancellations and refunds are generally not provided. Once the booking has been rescheduled, the same reason may not be used to request another complimentary change.
- When Here Hub Remains Open
If there is no official government suspension of work or classes, relevant public transportation services continue to operate normally, and Here Hub remains open as scheduled, the standard 72-hour cancellation, change, and refund policy will continue to apply. Personal schedules, travel arrangements, individual assessments of weather conditions, or other personal circumstances are not considered exceptions for complimentary cancellation, refund, or rescheduling.
Changing Your Reserved Space
- If you would like to switch to a different recording room or other space, please contact our official LINE and provide your original booking details and the space you would like to change to.
- Our customer service team will first check the availability of the requested space. As rental rates may vary between spaces, if the change can be accommodated, we will generally assist with cancelling and refunding the original booking, after which you will need to place a new booking for the preferred space.
- The refund method and actual processing time for the original booking are subject to the original payment method, payment platform, and relevant financial institutions.
- Requests to change the reserved space must also be submitted at least 72 hours before the original scheduled start time. Requests made less than 72 hours before the booking are not eligible for cancellation or rebooking through a room change request.
Booking Terms
Here Hub reserves the right to revise or update these booking terms based on actual operational needs. By completing a reservation through the Here Hub booking system, you acknowledge that you have read, understood, and agreed to the booking, cancellation, change, refund, and other related policies stated on this page.
